Customer Support FAQ

  • SendHow has set frequently asked questions (FAQs) to give faster answers to customers' questions.
  • If you cannot find answers from FAQ, please contact customer service center. We're ready to help you.
  • For customers who have delays in transactions due to self-verification problems, please refer to contents on self verification for service usage first.
Though all of the transactions made in SendHow are indicated by USD, the checkout are made based on the actual currency you use if you use Paypal.
For instance, if the bank account or credit card registered on Paypal use CAD as its currency, CAD applicable to USD will be payed.
If you enter wrong security answer more than 5 times, password initialization will be disabled for safe deal. If you feel inconvenience due to disabled password initialization, please register the following information on customer services. 1. Your ID and name registered on SendHow.
2. Recently used Paypal ID.
3. Your birth date.
4. A copy of ID card which can actually identify you or an answer for the questions from the customer center.
If you register those informations on customer center, SendHow management team will check them out and then clear the restriction on password initialization.
For safe transaction, login is restricted if you fail to log in more than 5 times. If you are going through an inconvenience due to the restriction of login, please register following informations on customer center
1. Your ID and name registered on SendHow.
2. Recently used Paypal ID.
3. Your birth date.
If you register the information on the customer center, SedHow management team will check them out and then clear the restriction.
Reception of the e-mail can be restricted due to the policy of e-mail service provider. Especially, e-mail reception may not be smooth via ‘Nate’ mail. Please use other e-mail services or let the customer center know about the problem.
You can proceed on Paypal Verify after logging in to Paypal you use.
After logging in to Paypal, you can proceed to Verify procedure by clicking on ‘Get Verified’ button. Followings are some ways you can use.
1. Confirming your credit card you registered on Payapal.
2. Confirming your bank account you registered on Paypal.
Caution! Customers who are verified can lift your limit level by doing transaction at least once, or by doing confirmation of Paypal.
Occasionally, Paypal checkout won’t work due to Paypal internal policy.
1. Lack of deposits of the credit card or debit card.
2. When an accident payment is reported.
3. When the transaction deals with more amount of money than Paypal limit.
4. When a hazard is detected according to PayPal internal policy
In these cases, please contact Paypal customer center and inquire for details of the reason.
Problem can be fixed if you submit data that Paypal requires.
Deleting account will be done in 24 hours after you require to delete your account to the customer center. E-mail, contact, name and related information and PayPal information will be deleted as you delete your account. Though, please understand that your records of transaction will remain for 5 years due to Korea electronic commercial law. Remaining deposits will be refunded to Paypal you used for payment after your account is completely deleted.
There are 2 ways to sign up for Paypal.
1. Click on ‘Sign up’ button on the Paypal main page. ( For payment, you should register credit card, or debit card, or other means of payment after you sign up. )
2. Select an option ‘Sign up for Paypal for faster future checkout’ to sign up simultaneously when you make payment on Paypal.
For more information, please refer to sign-up instructions on service instruction page.
If it’s hard to sign up for Paypal or you don’t have any means of online payment, you can use Western Union to make a payment.
Though it has some inconvenience that you’ll have to visit one of the Western Union branch, there is no extra procedure for sign-up. We suggest it when you use large amount of money since you can deposit your money by daily exchange rate.
Paypal is an online payment method that is the most commonly used in overseas.
We recommend you to sign up for Paypal for your stable use of the service.
You can use Paypal after the sign up. For more detailed information about methods of sign up and use of service, please refer to the service instruction page.

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