Customer Support Customer service center

  • Announcements about SendHow from SendHow Support Team.
  • Make sure to go over announcements before using to prevent any possible problems.
  • Please note that service will be restricted at every 11:30 ~ 00:40 due to domestic bank inspection time.
  • For more questions related to announced information, please contact customer service center.
  Support Team 2018-12-06 02:33:26

[Important] Beware about seller fraud (MUST READ)

Dear SendHow Customers,

Recently, fraud damage caused by celebrity-related products and services has increased rapidly.

Especially, the fraud damage using SNS such as Twitter is continuously increasing, so you should pay very much attention when you are dealing with unknown sellers via the SNS.

If you have any doubt about your seller that you are dealing with, please follow below instruction.

1. Leave a message about your seller via the SendHow customer service menu.

- Seller Name and contact
- Seller's bank name and bank account
- Seller Contact Channel (such as twitter or alternate SNS)
- Product or Service detail.

2. We will query the bank account that the bank account has been reported as a fraudulent transaction.

Please remind that SendHow Auto Purchase system is an automated purchase service which is operated under your order information and it also proceed with belief that your seller is normal users.

Therefore, it is your responsibility to verify your seller before you make a payment via auto purchase service.

If the seller does not provide contact or identity, please consider it a fraudulent seller so please contact us immediately and do not make an auto purchase payment.

Thank you for your cooperation in eradicating fraudulent transactions and preventing damage.

Time to change the way!